Returns & Refund Policy
Latest Edit: 24 July 2026
Returns
We accept returns within 14 days of receiving your order.
To be eligible for a return, your item must:
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Be unused, unworn, and in its original condition.
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Be returned in its original packaging, including any tags or accessories.
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Be accompanied by proof of purchase.
For hygiene reasons, worn earrings cannot be returned. Sale or clearance items, gift cards, and items that have been used, damaged, or altered after delivery are also non-returnable unless they are faulty.
If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of delivery by emailing customercare@diptaworld.com with your order number and clear photographs of the item and packaging.
Refunds & Exchanges
Once we receive and inspect your returned item, we will notify you of the outcome.
If your return is approved:
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Refunds will be issued to your original payment method within 5–10 business days.
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Any applicable standard delivery charges will be refunded where required under UK consumer law.
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Customers are responsible for return postage costs unless the item is faulty, damaged, or sent incorrectly.
We are happy to exchange eligible items within 14 days, subject to stock availability. If the requested item is unavailable, we will offer an alternative or process a refund.
Orders may be cancelled before dispatch. If your order has already been shipped, you may still return it within 14 days, provided it meets our return conditions.